ce888 Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data ce888 collects from players in Bangladesh, how that data is used, who it may be shared with, how it is kept secure, and what rights you hold over your own information. We are committed to full transparency in how we handle your data.
How ce888 Protects Your Data
The cards below summarise the core principles of ce888's approach to data privacy. They do not replace the full legal text — please read all sections of this policy in full.
Table of Contents
- 1. Who We Are
- 2. Data We Collect
- 3. How We Use Your Data
- 4. Legal Basis for Processing
- 5. Sharing Your Data
- 6. Cookies and Tracking
- 7. Data Security
- 8. Data Retention
- 9. Your Privacy Rights
- 10. Children and Minors
- 11. International Data Transfers
- 12. Third-Party Links
- 13. Changes to This Policy
- 14. Contact Us
1 Who We Are
ce888 is an online betting and casino platform accessible at https://ce888.io, offering cricket betting, live casino games, slots, and sports wagering services to adult players in Bangladesh and other eligible jurisdictions. All services are provided in English and all Account balances are denominated in Bangladeshi Taka (BDT).
For the purposes of this Privacy Policy, ce888 acts as the data controller in respect of the personal data you provide when registering for and using the ce888 Platform. As data controller, ce888 determines the purposes and means by which your personal data is processed.
This Privacy Policy applies to all personal data collected through the ce888 website (https://ce888.io), any mobile-optimised interface associated with ce888, and all related communications channels including email and live chat support.
2 Data We Collect
ce888 collects personal data from you in several ways: directly when you register or interact with the Platform, automatically through your use of the Platform, and occasionally from third-party sources such as KYC verification providers and payment processors. The categories of personal data we collect are set out below.
2.1 Registration and Account Data
When you create a ce888 Account, we collect the following information:
- Full legal name as it appears on your government-issued identification document.
- Date of birth (used to verify that you are 21 years of age or older).
- Residential address in Bangladesh, including district, city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi), and postal code.
- Mobile phone number registered in Bangladesh.
- Email address.
- Username and encrypted password.
- MFS wallet number (bKash, Nagad, Rocket, or Upay) used for deposits and withdrawals.
2.2 Identity Verification (KYC) Data
In order to comply with anti-money-laundering (AML) obligations and to verify your eligibility to use the Platform, ce888 may request and retain:
- Copies of government-issued photo identification (National ID card, passport, or driving licence).
- Proof of residential address (utility bill, bank statement, or official correspondence dated within 90 days).
- Selfie photographs taken alongside identification documents.
- Source of funds documentation where transaction volumes exceed internal thresholds.
- Any additional documentation required to complete enhanced due diligence.
2.3 Financial Transaction Data
ce888 records all financial transactions associated with your Account, including:
- Deposit amounts, timestamps, and the MFS provider or bank used.
- Withdrawal requests, processing status, and destination wallet or account details.
- Bet and wager history, including market, stake, odds, and settlement outcome.
- Bonus credits received, wagering activity related to bonus funds, and bonus expiry events.
- Running Account balance in BDT (৳).
2.4 Technical and Usage Data
When you access the ce888 Platform, our servers and analytics systems automatically collect certain technical data, including:
- IP address and approximate geolocation derived from your IP.
- Device type, operating system, and browser information.
- Pages visited on the ce888 Platform, time spent on each page, and click-through paths.
- Session start and end times.
- Referral URL (the page from which you navigated to ce888, if applicable).
- Cookie identifiers and similar tracking technologies (see Section 6).
2.5 Communications Data
If you contact ce888 via live chat, email, or any other support channel, we retain records of those communications, including the content of messages sent and received, timestamps, and the identity of the support agent involved.
| Data Category | Examples | Collection Method |
|---|---|---|
| Registration Data | Name, DOB, address, phone, email | Provided by you at sign-up |
| KYC Data | National ID, passport scan, selfie | Uploaded by you on request |
| Financial Data | Deposit/withdrawal records, bet history | Generated automatically by Platform activity |
| Technical Data | IP address, device info, session logs | Collected automatically via server logs and cookies |
| Communications Data | Live chat transcripts, support emails | Collected when you contact support |
3 How We Use Your Data
ce888 uses the personal data it collects for the following specific purposes. We do not use your data for any purpose incompatible with those listed below without first obtaining your explicit consent.
- Account Management: To create, maintain, and administer your ce888 Account, including processing deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and supported banks.
- Identity Verification: To conduct KYC checks in compliance with AML obligations, to verify that you meet the 21+ age requirement, and to confirm your eligibility to use the Platform from your jurisdiction.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, match-fixing, and other prohibited conduct as defined in our Terms & Conditions.
- Customer Support: To respond to your queries, complaints, and requests submitted via live chat or email in a timely and effective manner.
- Legal Compliance: To comply with applicable legal, regulatory, and law enforcement obligations, including disclosures required by competent authorities.
- Service Improvement: To analyse Platform usage patterns, identify technical issues, improve the user experience, and develop new features and product offerings.
- Responsible Gaming: To monitor betting and deposit patterns for indicators of problem gambling behaviour and to administer responsible gaming tools such as deposit limits, loss limits, and self-exclusion requests.
- Marketing and Promotions: To send you promotional offers, bonus notifications, and personalised recommendations — but only where you have given explicit consent to receive such communications. You may withdraw this consent at any time.
4 Legal Basis for Processing
ce888 processes your personal data on one or more of the following legal bases, depending on the purpose of the processing activity:
- Contractual Necessity: Processing that is necessary to perform the contract between you and ce888 (i.e., the Terms & Conditions you agreed to upon registration), such as Account management, payment processing, and customer support.
- Legal Obligation: Processing that is required to comply with applicable legal obligations, including AML regulations, identity verification requirements, and disclosures to law enforcement or regulatory authorities.
- Legitimate Interests: Processing carried out for the legitimate interests of ce888, such as fraud detection, security monitoring, service improvement, and responsible gaming oversight — provided those interests are not overridden by your fundamental rights and freedoms.
- Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for direct marketing communications. You may withdraw consent at any time by contacting the ce888 support team via live chat or by updating your Account preferences.
5 Sharing Your Data
ce888 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data may be shared in the following limited and controlled circumstances only:
5.1 Payment Processors and MFS Providers
To process your BDT deposits and withdrawals, ce888 shares relevant transaction data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank. The data shared is limited to what is strictly necessary to complete the transaction and is governed by the privacy policies of the respective providers.
5.2 KYC and Identity Verification Providers
ce888 works with third-party identity verification and AML screening providers to conduct KYC checks on Players. These providers receive copies of the documentation you submit and return a verification status to ce888. They are contractually prohibited from using your data for any purpose other than the KYC service they provide to ce888.
5.3 Technology and Infrastructure Partners
ce888 uses third-party technology providers for hosting, data storage, analytics, and security monitoring. These providers access personal data only as data processors acting on ce888's instructions and are bound by strict data processing agreements.
5.4 Game Content Providers
Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data (such as bet amounts and game outcomes) for the purpose of RNG auditing and game performance reporting. No personally identifiable information is shared with game providers beyond what is technically necessary to authenticate your session.
5.5 Law Enforcement and Regulatory Authorities
ce888 may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required by law or where ce888 reasonably believes disclosure is necessary to prevent, detect, or investigate criminal activity, including money laundering and fraud.
All third parties with whom ce888 shares personal data are required to maintain appropriate technical and organisational security measures consistent with ce888's own data protection standards. ce888 does not transfer personal data to any party that cannot demonstrate adequate data protection safeguards.
6 Cookies and Tracking Technologies
ce888 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device by a web server. Cookies allow the ce888 Platform to recognise your device, remember your preferences, maintain your login session, and analyse how the Platform is used.
6.1 Types of Cookies Used
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for login session management, security tokens, and basic Platform functionality. Cannot be disabled. | Session |
| Performance / Analytics | Collects anonymised data on page visits, session duration, and user flow to help ce888 improve the Platform. | Up to 12 months |
| Functional | Remembers your preferences such as language selection, display settings, and last-visited game categories. | Up to 6 months |
| Marketing / Targeting | Used (where consent is given) to deliver personalised promotional content relevant to your betting and gaming interests on ce888. | Up to 30 days |
6.2 Managing Cookies
You can control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair the functionality of the ce888 Platform and may prevent you from logging into your Account. Disabling analytics or marketing cookies will not affect your ability to use core Platform features.
Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Safari, and Edge. For mobile browsers on Android and iOS devices commonly used in Bangladesh, cookie controls are available within the browser app settings.
7 Data Security
ce888 takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, and disclosure.
- SSL/TLS Encryption: All data transmitted between your device and the ce888 Platform is encrypted using industry-standard SSL/TLS protocols (minimum TLS 1.2). Look for the padlock icon and "https://" prefix in your browser address bar when using the Platform.
- Data Encryption at Rest: Sensitive data stored in ce888's systems — including KYC documents, financial records, and Account credentials — is encrypted at rest using AES-256 encryption.
- Access Controls: Access to personal data within ce888 is restricted on a strict need-to-know basis. Internal access rights are reviewed regularly and all staff with access to personal data are subject to confidentiality obligations.
- Password Security: Account passwords are stored in hashed form using a secure cryptographic hashing algorithm. ce888 never stores or transmits your password in plain text.
- Two-Factor Authentication: ce888 supports two-factor authentication (2FA) for Account login and withdrawal requests, providing an additional layer of security beyond your password.
- Security Audits: The ce888 Platform undergoes regular independent security assessments to identify and remediate vulnerabilities. Our game RNG systems are independently certified by recognised testing laboratories.
- Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, ce888 will notify affected Players and relevant authorities in accordance with applicable legal requirements and without undue delay.
8 Data Retention
ce888 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve disputes or enforce our agreements.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and Registration Data | Duration of Account + 5 years post-closure | AML compliance, dispute resolution |
| KYC Documents | Duration of Account + 5 years post-closure | Legal obligation, AML record-keeping |
| Financial Transaction Records | Duration of Account + 5 years post-closure | Financial regulation, audit requirements |
| Bet and Gaming History | Duration of Account + 2 years post-closure | Dispute resolution, responsible gaming review |
| Technical / Usage Data | Up to 13 months from collection | Analytics, security monitoring |
| Customer Support Communications | 3 years from last interaction | Quality assurance, complaint handling |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Evidence of consent, compliance |
When personal data is no longer required for any of the above purposes, ce888 will securely delete or anonymise it in accordance with our internal data disposal procedures.
9 Your Privacy Rights
As a Player on the ce888 Platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact the ce888 support team via live chat or by emailing [email protected]. ce888 will respond to all valid requests within 30 days.
Please note that certain rights are subject to exceptions. For example, ce888 cannot erase financial transaction records that it is legally required to retain for AML compliance purposes. Where a right cannot be fully honoured due to a legal obligation, ce888 will inform you of the reason and the extent to which the request can be fulfilled.
10 Children and Minors
The ce888 Platform is strictly for adults aged 21 years and older. ce888 does not knowingly collect, process, or retain personal data from any individual under the age of 21. If you are under 21 years of age, you must not register an Account or use the ce888 Platform in any way.
ce888 employs active age verification measures as part of the KYC process to identify and prevent underage registration. If ce888 becomes aware that personal data has been collected from an individual under 21 without parental or guardian consent, that Account will be immediately closed, all funds will be handled in accordance with applicable law, and the personal data will be securely deleted to the extent permitted by our legal obligations.
Parents and guardians who believe their child may have registered an Account on ce888 are encouraged to contact the ce888 support team immediately via live chat so that the matter can be investigated and resolved without delay. For guidance on parental controls and protecting minors from online gambling, please visit our Responsible Gaming page.
11 International Data Transfers
ce888 operates globally and your personal data may be transferred to, stored in, or processed in countries other than Bangladesh. This may occur, for example, where ce888 uses cloud infrastructure providers, KYC verification services, or game content providers based in other jurisdictions.
Wherever personal data is transferred outside Bangladesh, ce888 takes appropriate safeguards to ensure that your data receives a level of protection consistent with this Privacy Policy and applicable data protection standards. These safeguards may include:
- Transferring data only to countries or organisations that provide an adequate level of data protection.
- Using contractual clauses that require the recipient to protect the personal data to the same standard as ce888.
- Ensuring that all data processors and sub-processors are bound by appropriate data processing agreements.
By using the ce888 Platform, you acknowledge that your personal data may be transferred internationally in accordance with the safeguards described above.
12 Third-Party Links
The ce888 Platform does not contain links to third-party websites as a matter of policy. However, in the limited cases where such links may appear — for example, within responsible gaming guidance resources — ce888 is not responsible for the privacy practices of those third-party sites. This Privacy Policy applies exclusively to the ce888 Platform and its associated services.
ce888 strongly encourages you to read the privacy policy of any third-party website you visit, as their data collection and processing practices may differ significantly from those of ce888.
13 Changes to This Policy
ce888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features and services available on the Platform. The "Effective Date" at the top of this page will be updated whenever a material change is made.
Where changes are material , ce888 will notify registered Players by email or via an in-platform notification prior to the changes taking effect. Your continued use of the ce888 Platform after the updated Privacy Policy has been published constitutes your acceptance of the revised terms.
We recommend that you review this Privacy Policy periodically to stay informed about how ce888 protects your personal data. If you have any questions about a specific change, please contact our support team via live chat.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which ce888 handles your personal data, please contact our Data Protection team using the details below. All privacy-related enquiries are handled by our dedicated support staff and will be acknowledged within 2 business days.
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